Frequently Asked Questions
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Looking for assistance? It’s likely that the answer to your question can be found in these common inquiries. If that is not the case, feel free to contact us at email@example.com.
Do I have to apply?
Yes, all prospective residents must apply and pay the non-refundable application fee. This is for all adults over the age of 18 that will be residing within the unit.
How long does the application process take?
The application process takes 1-3 days to complete. Once the details of the lease are confirmed, the lease and deposit are required to be taken care of within 48 hours.
Can I start the lease for a unit on a date other than the listed available date?
We are mindful of creating vacancy within the buildings so we do require the lease and payments to start on the date available. We do try to find units that suit your preferred dates.
When is the deposit returned?
In the state of Minnesota (MN), deposits must be returned within 21 days, we typically return deposits within 7 business days.
Does the deposit need to be paid in advance?
Yes, this along with the lease is what officially holds the unit until your move in.
Is the deposit used towards rent?
The deposit is used only for potential damage or extensive cleaning needs
Can I stay less than the required lease length?
Please visit the potential building’s page for requirements or feel free to email us.
What is a month to month lease requiring 30 days notice?
A month to month lease is a lease that automatically renews each month until 30 days notice is given which effectively ends your lease. The notice does need to be received via email.
How does the wait list work?
With the wait list, we note the date and time people request to be placed on the wait list along with their preferred lease start date and length. The date/time and preferred dates are what determine the order we reach out. In the event that a unit becomes available close to your preferred dates, you will be notified and provided an allotted amount time to apply before we release the unit to the next person in line or list it publicly.
Is there a cleaning fee?
Yes, The units are expected to be returned clean, and the cleaning fee is used to offset our costs of our housekeeper, painter, and maintenance that is taken care of in the unit between residents. The amount of the fee will vary depending on the building and is deducted from your deposit at the end of your lease. There is a charge for the mattress cover and shower curtain as well so that these are new for each new resident and protect our mattresses and the floors from water damage.
Are utilities included in the monthly rental fee?
Our goal is to make payments easy by including all utilities along with cable TV and internet in the monthly rental fee. However, this may vary depending on the building.
Do you allow pets?
While we love animals, we do not allow them to reside at our buildings.
Can I bring my own furniture instead of the furniture that is provided?
Small items such as lamps or non wall mounted TVs are allowed. However, we do not allow items such as dressers, beds, desks, or similar large items to be moved in to prevent damage to the buildings.
What happens if my lease does not begin on the 1st of the month?
With any prorated fees for a move in not on the first of the month, you may be required to pay the prorated rental price, the following months rental payment, and deposit. These payments should be completed before arrival, precisely eight business days before arrival, to allow time for bank processing.
Are you open holidays for move-ins or showings?
Our office is closed on all major holidays such as Christmas or July 4th. We do not schedule move-ins or showings for days such as these as they are taken for time with our families.
Do you offer cleaning services or provide cleaning supplies?
With being an apartment we do not provide cleaning supplies or cleaning services. If needed we can direct you to a cleaning service but this is not a service included in the monthly rental fee and is the resident’s responsibility
Are all payments required prior to move in?
All payments must settle prior to move in. At times this may require a payment via credit card as processing time is quicker. There is a fee of 3.5% to pay with a credit card and this is not waived at any time.